shop  
 

 
 

STORE POLICIES

Exchanges and Returns

Every item sold by the Sonnenalp Signature Shop is unconditionally guaranteed,  if returned within thirty (30) days of purchase date in the same new condition as received..  Please return it to us with the following instructions included with the package.  Please return by mail or carrier of choice.   We will credit the value of the item and taxes that you were charged.  (Please note:  Shipping charges are non-refundable.)

To make a return, complete  the Return Form attached to the invoice that you received with the merchandise.  Simply indicate the reason for the return and the action to be taken such as replacement or refund.  Place the Return Form in the box with the merchandise.  Send the pack to:

SONNENALP SIGNATURE SHOP
20 Vail Road
Vail, CO   81657

If you do not have your original invoice, please send a letter with your merchandise including the following information:

Your Name
Address
Phone Number
Order Number
Item Description/Name
Reason For Return
Action to be taken upon return

If you have any questions, please contact us:

1-800-526-0590
1-970-479-5700
1-970-479-5704 – fax
mdavis@sonnenalp.com